This book contains substantially extended and revised versions of the best papers from the 12th International Conference on Enterprise Information Systems (ICEIS 2010), held in Funchal, Madeira, Portugal, June 8-12, 2010.Two invited papers are presented together with 39 contributions, which were carefully reviewed and selected from 62 full papers presented at the conference (out of 448 submissions). They reflect state-of-the-art research work that is often driven by real-world applications, thus successfully relating the academic with the industrial community. The topics covered are: databases and information systems integration, artificial intelligence and decision support systems, information systems analysis and specification, software agents and internet computing, and human-computer interaction.