Technologiegestützte Dienstleistungsinnovation in der Gesundheitswirtschaft Shire Karen A. Heftet / 2012 / Tysk
Re-organising Service Work Call Centres in Germany and Britain Shire Karen A. Heftet / 2019 / Engelsk
Re-organising Service Work Call Centres in Germany and Britain Shire Karen A. Innbundet / 2017 / Engelsk
On the Front Line Organization of Work in the Information Economy Frenkel Stephen J. Heftet / 1999 / Engelsk