Preface vii 1 How to Work with Conflict Stories: Nine Hallmarks of Narrative Mediation 1 2 Negotiating Discursive Positions 40 3 Tracing Discursive Positioning Through a Conversation 64 4 Working with Cultural Narratives in Mediation 99 5 Divorce Mediation and Collaborative Practice with Chip Rose 129 6 Outsider-Witness Practices in Organizational Disputes with Allan Holmgren 166 7 Employment Mediation with Alison Cotter 185 8 Restorative Conferencing in Schools 215 9 Conflict Resolution in Health Care 242 Epilogue 283 References 289 About the Authors 299 Index 303

PRACTICING NARRATIVE MEDIATION WHEN IT WAS published in 2000, John Winslade and Gerald Monk's groundbreaking book Narrative Mediation quickly became the classic work on the theory of narrative technique in mediation. Practicing Narrative Mediation is the next-step resource that explores the explosive development of narrative practice that has taken place in the past ten years. Practicing Narrative Mediation provides mediation practitioners with practical narrative approaches that can be applied to a wide variety of conflict resolution situations. Written by John Winslade and Gerald Monk—leaders in the narrative therapy movement—the book contains suggestions and illustrative examples for applying the proven narrative technique when working with restorative conferencing and mediation in organizations, schools, health care, divorce cases, employer and employee problems, and civil and international conflicts. Practicing Narrative Mediation also explores the most recent research available on discursive positioning and exposes the influence of the moment-to-moment factors that are playing out in conflict situations. The authors include new concepts derived from narrative family work such as "absent but implicit," "double listening," and "outsider-witness practices." Practicing Narrative Mediation will help both family and community mediators hone their skills to make sense from and generate meaning within the conflicts they encounter.