Contents: Preface 1. Integrative perspectives to Service, Innovation and Experience Research Ada Scupola and Lars Fuglsang Part I Systemic Innovation 2. Experience and innovation in services: from human encounters to social building Luis Rubalcaba 3. Fifteen advances in service innovation studies Faridah Djellal and Faïz Gallouj 4. Service innovation – organizational and systemic approaches Marja Toivonen 5. Crossing the frontiers between touch points, innovation and experience design in tourism Metka Stare and Dejan Križaj 6. Service innovation as search in multidimensional design spaces: Conceptual opportunities and empirical examination Pim Den Hertog Part II Practice-based Innovation 7. Decentred practices of innovation in the experience economy Jørgen Ole Bærenholdt 8. Towards a theory of a practice-based approach to service innovation within spheres of interaction Lars Fuglsang 9. Exploring intuition as a dynamic capability in radical new product and service development - a conceptual approach Niels Nolsøe Grünbaum and Marianne Stenger 10. Service infusion in manufacturing and corporate strategies in the service solutions market – driving forces and components Jørn Kjølseth Møller Part III Technology and Innovation 11. Motivators and inhibitors of e-Residency adoption for global e-entrepreneurship Linda Ujala and Ada Scupola 12. Services and experiences from Space: Satellite-enabled services and manufacturing/operators interdependencies ad hybrid products as enablers of growth Chloe A. Billing and John R. Bryson 13. The innovative generativity of digital service encounters Anders Henten Anders Henten and Jannick Kirk Sørensen 14. User involvement in business-to-business operational service innovation Giulia Nardelli and Ada Scupola Part IV Experience as Innovation Motor 15. Front-line Employee-Based Experience Innovation in Tourism Jens Friis Jensen and Flemming Sørensen 16. Wake Up and Smell the Coffee: Innovation in the Coffee Shop Experience Ian Miles, Ming-Fei Lee and Kantima Sawatwarakul 17. The new ‘online’ alternative food networks as a socio-technical innovation in the local food economy: two cases from Milan Paolo Corvo e Raffaele Matacena 18. The Korean online game wave - Development within the experience economy Patrik Ström and Mirko Ernkvist Index

'As technological transformation continues to influence service production and consumption, Services, Experiences and Innovation provides key insights on the vital importance of understanding the links between three previously autonomous strands of services research. A distinguished group of European scholars provides excellent state-of-the-art perspectives and analyses as well as constructive ideas for deepening future research, ensuring this book becomes the standard point of reference.' --Peter W. Daniels, University of Birmingham, UK