Produktdetaljer
ISBN
9780367818746
Publisert
2019-12-10
Utgiver
Vendor
Routledge
Vekt
620 gr
Høyde
240 mm
Bredde
170 mm
Aldersnivå
U, P, 05, 06
Språk
Product language
Engelsk
Format
Product format
Innbundet
Antall sider
248
Biographical note
Conrad Lashley is Research Fellow at the Academy of International Hospitality Research at the NHL Stenden University of Applied Sciences, Netherlands.
Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.
A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry. The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts. Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.
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The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for careers within the hospitality industry.The authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts.
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1. Hospitality services management 2. Empowering unit management 3. Team leadership and motivation 4. Working with people 5. Staff turnover and retention 6. Staff recruitment and selection 7. Employee development and training 8. Managing service quality 9 .Time management and activity planning 10. Control and operating profit management 11. Food and beverage cost management 12. Labour cost management 13. Sales generation and marketing 14. Preparing a unit’s business plan
Les mer
Produktdetaljer
ISBN
9780367818746
Publisert
2019-12-10
Utgiver
Vendor
Routledge
Vekt
620 gr
Høyde
240 mm
Bredde
170 mm
Aldersnivå
U, P, 05, 06
Språk
Product language
Engelsk
Format
Product format
Innbundet
Antall sider
248
Biographical note
Conrad Lashley is Research Fellow at the Academy of International Hospitality Research at the NHL Stenden University of Applied Sciences, Netherlands.
Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.