This book offers a hands-on approach to prepare businesses for managing the impact of technology transformation by the pragmatic, consistent, and persistent application of proven business principles and practices.

1. Introduction.- 2. OPEX Sourced Knowledge Worker Services.- 3. Adaptiveness and Responsiveness within Knowledge Worker Services.- 4. Resiliency within Knowledge Worker Services.- 5. Risk Management within Knowledge Worker Services.- 6. Business Architecture for Knowledge Worker Services.- 7. People within Knowledge Worker Services.- 8. Training and Skilling within Knowledge Worker Services.- 9. Operational Transformation within Knowledge Worker Services.- 10. ICT Operations and Services within Knowledge Worker Services.- 11. Project Management within Knowledge Worker Services.- 12. Knowledge Worker Services Transformation.

“This was a must read for me because I can share the expertise with my customers to help their businesses and mine.” —Andy Lyman, CEO AllpointPOS“This book provides practical learnings and insights enabling businesses to navigate the transition of knowledge workers.” —Anthony Wong, Technologist and Lawyer and on the advisory boards of corporations and organisations around the world“With this book, the Boards and business leaders I work with get the proven principles and practices for managing their knowledge worker transformations.” —Di Worrall, Adviser to Boards on Organisational Change"I wish I had access to this book earlier in my career!  It is insightful and simplifies the management of rapid changes in technology.  It is helping us make smart decisions and successfully pursue our career goals." —Varun Sharma,Millennial and Software Developer in the Global Market“This book is essential reading for all progressive CIOs.  I would highly recommend this book to anyone who desires a guide to the future of business as we know it.” —Murali Sagi (PSM FACS MIEAust), CIO Government AgencyThis book offers a hands-on approach to preparing for and managing the impact of technology on our businesses and our society.  By combining strategy and leadership to influence the environment, instil behaviours, and strengthen skills, a business can become adaptive and responsive for management in an environment of uncertainty. Keith Sherringham (B.Sc. Hons. FACS) advises executive and senior leadership on the business application of ICT as well as delivering high profile business transformations.  He is a noted author and speaker on the business application of ICT with thought leadershipin areas including standardising the roles of knowledge workers.  Bhuvan Unhelkar (BE, MDBA, MSc, PhD, FACS) is an accomplished IT professional and Professor of IT at the University of South Florida, USA.  With thought leadership in Business Analysis & Requirements Modeling, Software Engineering, Big Data Strategies, Agile Processes, Mobile Business and Green IT, Bhuvan has published over 20 books.

Addresses how businesses respond to cloud-based knowledge worker services and the automation of knowledge worker services Provides an overall approach as well as specific examples and paints a picture of what business change is needed in response to technology and illustrates how to manage people through the transition Includes practical exercises, scenarios, and examples to help with the necessary capacity and capability building in businesses