Acknowledgments ix

Introduction: The Promise of Evidence-Based Change xi

Part One: The Five Principles of Evidence-Based Change 1

1. Information Overload or Persuasive Analytics? 3

2. Where Are Your Pivotal Talent Segments? 27

3. Risk: Is It Just a Four-Letter Word? 49

4. Your HR Portfolio: Is It Less Than the Sum of Its Parts? 77

5. “Spreading Peanut Butter” or Optimizing Investments? 95

Part Two: Six In-Depth Cases of Evidence-Based Change 113

6. Royal Bank of Canada’s HR Partnership 115

7. Coca-Cola Combines Passion and Rigor 135

8. Khazanah Nasional’s Pursuit of Nation Building 149

9. IBM’s Workforce Management Initiative 169

10. Ameriprise Financial Reinvents Its HR Function 185

11. Royal Bank of Scotland Proves People Matter 203

Conclusion: Reflections on What We’ve Learned 221

Appendix: Summary of Lessons Learned 233

References 241

About the Authors 243

Index 245

IF COMPANIES are to stay competitive in the increasingly global marketplace, they must have the ability to make informed human capital decisions. This groundbreaking book offers a dynamic process for leaders who want their organizations to thrive. The evidence-based method outlined in this book refers to approaching HR processes and investments based on well-grounded evidence that relies on logic, strategic awareness, and savvy change management.

Written by John Boudreau and Ravin Jesuthasan (two experts in the talent management field), Transformative HR demonstrates how some of the world's most admired and prominent organizations are redefining HR leadership by using evidence-based change to optimize efficiency, effectiveness, and strategic impact. The authors reveal that organizations can achieve greater success and create a more engaging work environment by adopting the five principles of evidence-based change: logic-driven analytics, segmentation, risk leverage, synergy and integration, and optimization. In addition to offering an in-depth explanation of the five principles, Transformative HR includes practical suggestions and proven approaches that executives can put in place to help deliver sustainable change and business results.

The book is filled with insight based on the experiences of leading global organizations such as PNC Bank, CME Group, Royal Bank of Scotland, Deutsche Telekom, and Shanda Interactive Entertainment, and features illustrative, in-depth case studies of six international companies: Coca-Cola, Khazanah Nasional Berhad, IBM, Ameriprise Financial, Royal Bank of Canada, and Royal Bank of Scotland.

Transformative HR gives leaders the information and tools they need to create superior organizational performance through synergistic human capital decisions and investments that span the employment life cycle and organizational design decisions.

If companies are to stay competitive in the increasingly global marketplace, they must have the ability to make informed human capital decisions. This groundbreaking book offers a dynamic process for leaders who want their organizations to thrive. The evidence-based method outlined in this book refers to approaching HR processes and investments based on well-grounded evidence that relies on logic, strategic awareness, and savvy change management.

Written by John Boudreau and Ravin Jesuthasan (two experts in the talent management field), Transformative HR demonstrates how some of the world's most admired and prominent organizations are redefining HR leadership by using evidence-based change to optimize efficiency, effectiveness, and strategic impact. The authors reveal that organizations can achieve greater success and create a more engaging work environment by adopting the five principles of evidence-based change: logic-driven analytics, segmentation, risk leverage, synergy and integration, and optimization. In addition to offering an in-depth explanation of the five principles, Transformative HR includes practical suggestions and proven approaches that executives can put in place to help deliver sustainable change and business results.

The book is filled with insight based on the experiences of leading global organizations such as PNC Bank, CME Group, Royal Bank of Scotland, Deutsche Telekom, and Shanda Interactive Entertainment, and features illustrative, in-depth case studies of six international companies: Coca-Cola, Khazanah Nasional Berhad, IBM, Ameriprise Financial, Royal Bank of Canada, and Royal Bank of Scotland.

Transformative HR gives leaders the information and tools they need to create superior organizational performance through synergistic human capital decisions and investments that span the employment life cycle and organizational design decisions.