Preface Acknowledgments About the Authors Introduction to Training and Development Introduction The Instructional Systems Design Model Training and Development Career Issues Conclusion Key Terms End-of-Chapter Exercises CHAPTER 1 • Training and Development Strategy Learning Objectives Internal Environment Company Strategy External Environment Ethics and Training Strategy Global Issues in Training Strategy Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 2 • Legal Issues in Training and Development Learning Objectives Jurisdiction and Ethics Equal Employment Opportunity Liability and the Provision of Training Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 3 • Needs Analysis Learning Objectives Organization Level Job Level Person Level Results of a Needs Analysis Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 4 • Learning Theories Learning Objectives Bloom’s Taxonomy: What People Learn Learning Theories Pedagogy, Andragogy, and Heutagogy Learning Styles Are There Generational Differences in Learning? Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 5 • Training Evaluation: Reaction and Learning Learning Objectives Training Strategy for Evaluation Developing Learning Objectives Training Design for Evaluation Reliability and Validity of Training Measures Kirkpatrick’s Model for Training Effectiveness Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 6 • Training Evaluation: Transfer and Results Learning Objectives Transferring Learning to Behavior Kirkpatrick’s Model for Training Effectiveness Transfer of Training Training Evaluation Analysis Training Budgets Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 7 • Learning Methods Learning Objectives Traditional Methods Experiential Methods Choosing a Method Instructional Aids Asking Questions Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 8 • Delivery Options for Face-to-Face Training Learning Objectives Instructional Settings Factors Influencing Selection of Instructional Settings On-the-Job Training (OJT) Workshops, Speakers/Courses, Conferences, and Corporate Universities Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 9 • Technology-Mediated Training and Development Learning Objectives Technology-Facilitated Learning Communicating Virtually Human Resource Information Systems (HRIS) Online Instruction Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 10 • Careers and Succession Learning Objectives Career Theories Career Stages Career Paths Traditional, Protean, and Boundaryless Careers Career Anchors Succession Planning Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 11 • Employee Development Learning Objectives Strategic Importance of Development Learning Agility Employee Development Leadership Development Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 12 • Practical Skills for Training and Development Learning Objectives Communication Style Listening Feedback Conflict Resolution Self-Awareness Chapter Summary Key Terms End-of-Chapter Questions and Exercises CHAPTER 13 • Training for Differences: Understanding Culture and Diversity Learning Objectives How People, Organizations, and the Global Context Differ Macro-Level Differences: National Culture and Global Competency Organization-Level Differences: Company Culture Onboarding to Train for Organizational Culture Micro-Level Differences: Individual Differences and Diversity Training Applying Practical T&D Skills to Diversity Training Ethics and Training Diverse Others Chapter Summary Key Terms End-of-Chapter Questions and Exercises Appendix A: Semester-Long Project Appendix B: External Partnerships Appendix C: Managing a Training Session Glossary Notes Index