A service economy era is coming! As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. The book, which integrates knowledge of service management, operational management, logistics and supply chain management, constructs a research system for this emerging discipline. Service science research system constitutes service philosophy, resource allocation, operational management and service technology. Many cases about China’s service enterprises are incorporated in the book, in the hope of providing readers an insight into not only service science but also the development of China’s service economy.
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As the basic discipline of service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating service value in the new era. Service science research system constitutes service philosophy, resource allocation, operational management and service technology.
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Preface.- Service Economy Knocks.- The Rise of Service Science.- The Connotation of Service Science.- Overview of Service Science Research System.- Service Philosophy.- Resource Allocation.- Operation Management.- Supporting System of Service Technology.- Service Science Application on Traditional Service Industries.- Application of Service Science in the Emerging Service Industries.
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A service economy era is coming! As the basic discipline of the new service dominant era, service science mainly studies common rules of service activities, aiming to provide theoretical bases for creating future service value. This book, which integrates service management, operational management, logistics and supply chain management, presents a research system for this emerging discipline. This system consists in service philosophy, resource allocation, operational management and service technology. Many concrete cases involving China’s service enterprises are incorporated into the book, in the hope of providing readers insights into not only service science but also the development of China’s service economy.
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A profound and logical system to illustrate service science connotation Introducing soft elements such as service vision and entrepreneurship into service science Merging foundational theories and applied knowledge Abundant cases of China’s successful service enterprises Introduction of the most important service industries in China Includes supplementary material: sn.pub/extras
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Produktdetaljer
ISBN
9783642344961
Publisert
2013-01-06
Utgiver
Vendor
Springer-Verlag Berlin and Heidelberg GmbH & Co. K
Høyde
235 mm
Bredde
155 mm
Aldersnivå
Research, P, 06
Språk
Product language
Engelsk
Format
Product format
Innbundet