Operations managementOperations performanceOperations strategyProduct and service innovationThe structure and scope of supplyProcess designThe layout and look of facilitiesProcess technologyPeople in operationsPlanning and controlCapacity managementSupply Chain ManagementInventory managementPlanning and control systemsOperations improvementLean operationsQuality managementManaging risk and recoveryProject management

Operations may not run the world, but it makes the world run! To truly understand the way a business operates, you need to get your hands dirty - that's how you get to appreciate what's actually happening within an organization. Looking inside for the answers is what Operations Management is all about. Learn from world-leading experts Nigel Slack, Alistair Brandon-Jones and Nicola Burgess and benefit from their wealth of experience helping improve businesses of all shapes and sizes. Strategic in its perspective, the book offers a comprehensive and practical way to explore key concepts and see them in action through a plethora of international examples. What makes Operations Management, 10th edition work so well? Clear structure (thanks to the “4 Ds” model of operations management)Real life examples through the ‘operations in practice' boxes and case studiesWorked examples blend qualitative and quantitative perspectivesCritical commentaries pose alternative views where appropriateSummary answers to key questions in practical bullet pointsA New section in every chapter called ‘Responsible Operations', which summarizes how the topic touches upon social, ethical and environmental issues Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant and writer with wide experience in many sectors. Alistair Brandon-Jones is a Full Chaired Professor in Operations and Supply Chain Management, and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University. Nicola Burgess is Reader in Operations Management at Warwick Business School. She has worked extensively with public sector organisations to understand operations management and improvement in a public sector context.

Hallmark Features in This Edition Clear structure that makes the content reader-friendly, based on the "Four Ds" model of Operations Management.Practice cases and illustrations, explaining key issues occurring in real operations, support your teaching of the subject both in theory and practice.Offering a blending of qualitative and quantitative perspectives, the text uses examples of both techniques.Critical commentaries and case studies challenge your students' critical thinking skills.A set of problem-type exercises and additional individual and group activities support your students' understanding of the subject.Comprehensive summary and a short list of further reading at the end of each chapter, elaborate and expand on related issues offering additional guidance.

Pearson's webinar series "Changing Perspectives": a conversation regarding the teaching of operations management in the modern world Authors Nigel Slack and Alistair Brandon-Jones shared their personal views about how the changes in the modern world of operations management have changed the teaching perspective of the discipline. The webinar also focused on how the authors have adapted the content of their best-selling text "Operations Management" to reflect the changes in the field. Read our blog post 'Adapting operations management teaching to a changing world' for more information and watch the YouTube video of the webinar. New and updated features of this title The emphasis on Lean Operations has shifted from Deliver to Develop and towards a more holistic approach to Operations and Improvement, reflecting the change in how Lean is seen as a subject.Problems and applications questions have now been extended to ten for each chapter, helping your students practice Analysing Operations. Model answers for the first two questions can be found on the companion website for this book. The answers to all questions are available to the tutors who have adopted the text.Eleven new end-of-chapter case studies have been included in the existing ones."Responsible Operations" is a new section included in every chapter, touching on the more important social, ethical, and environmental issues.The "Operations in Practice" examples have been greatly extended and refreshed throughout the book. This edition now includes over a hundred examples.Greater emphasis has been given on the "Worked Examples" in each chapter, providing your students with more help in analysing operations issues.