Produktdetaljer
Biographical note
Nigel Slack is an Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with wide experience in many sectors.
Alistair Brandon-Jones is a Full-Chaired Professor in Operations and Supply Chain Management and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University.
Operations and Process Management, 6th Edition by Nigel Slack and Alistair Brandon-Jones, is the ultimate text on Operations and Process Management, ideal for students with some experience in Management who want to embark on a career in the field.
This innovative text approaches the subject from a managerial perspective, providing clear and concise coverage of the nature, principles, and practice of operations and process Management.
The content is organised around diagnostic questions, which relate theory to the key issues managers face in the workplace. Each chapter provides a range of examples, frameworks, and techniques designed to help you better analyse existing operations and understand ways to deal with operational and process challenges.
This new edition includes new case studies drawn from a diverse range of industries and regions, covering new topics such as servitisation and the co-creation of services.
This text introduces operations and process Management for everyone who wishes to understand the nature, principles and practices of the subject, inspiring a critical and applied mastery of the core principles and processes, which are fundamental to successfully managing Business Operations.
Operations and Process Management, 6th Edition provides clear and concise coverage of the nature and principles of the subject, offering the critical and practical tools your students need to embark on a career in the field.
- Operations and processes
- Operations and strategic impact
- Product and service innovation
- Operations scope and structure
- Process design 1 – Positioning
- Process design 2 – Analysis
- Supply chain management
- Capacity management
- Inventory management
- Resource planning and control
- Lean synchronisation
- Improvement
- Quality management
- Risk and resilience
- Project management
Master the core subject principles and critically analyse business operations and processes
Operations and Process Management, 6th Edition, by Nigel Slack and Alistair Brandon-Jones, is the market-leading text on operations and process management. This innovative text approaches the subject from a managerial perspective and provides clear and concise coverage of the nature, principles, and practice of operations and process management. The content is organised around diagnostic questions which relate the theory back to the key questions faced by managers in the workplace. Each chapter provides a range of examples, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational and process challenges. This new edition includes new cases studies drawn from diverse range of industries and regions, and coverage of new topics such as servitisation and the co-creation of services.
This text introduces operations and process management for everyone who wishes to understand the nature, principles and practice of the subject, inspiring a critical and applied mastery of the core principles and processes which are fundamental to successfully managing business operations.
It is aimed primarily at students with some management experience, or those who are about to embark on a career in management.
About the authors
Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant and writer with wide experience in many sectors.
Alistair Brandon-Jones is a Full Chaired Professor in Operations and Supply Chain Management, and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University.
Pearson, the world's learning company.
- The brief 'Operations Principles' summaries distinguish the essential points of the topic whenever the text describes a core idea.
- The Summary Checklists provide a comprehensive list of questions at the end of each chapter, covering essential questions on how operations work and improve.
- Each chapter introduces a case study relating to a real-life or realistic situation that requires analysis and decision. The content is ideal for stimulating group discussions and case sessions in class.
- Every chapter forms a 'Diagnostic Logic' for the topic via a series of questions that discuss and help diagnose how operations could improve.
- Updated, real-world examples at the beginning of each chapter demonstrate the practical application of the topic presented, with additional relevant examples within the chapter.
- Updated 'Critical Commentaries' section at the end of each chapter challenge an alternative point of view to the one adopted in the main flow of the text.
- New Case Studies and boxed examples throughout the text ensure the content remains relevant and engaging to students.
- Updated 'Applying the Principles' section offers selected problems, short exercises, and activities at the end of each chapter, allowing students to test their understanding of the principles covered.
- New and additional content include topics, such as servitisation, the 'emotional mapping' in customer servicing processes, and the distinction between front and back-office processes.
- Extended coverage of the characteristics positions operations on the product-service spectrum.
- Updated 'Taking it further' section provides a list of further reading and useful websites, extending the discussion of the topics introduced.
Produktdetaljer
Biographical note
Nigel Slack is an Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University, and 'Honorary Fellow of the European Operations Management Association'. He is an educator, consultant, and writer with wide experience in many sectors.
Alistair Brandon-Jones is a Full-Chaired Professor in Operations and Supply Chain Management and Head of the Information, Decisions, and Operations Division at the University of Bath, School of Management. He is also an Adjunct Professor for Hult International Business School and Danish Technical University.