Provocative new management principles and practices that create effective organizations for shareholders and society Management experts Lawler and Worley have developed a set of management principles that enable organizations to be both successful and responsible.

Foreword v Preface: From Change to Sustainable Effectiveness xi 1 Time for a Reset 1 2 Sustainable Management 21 Part One: The Way Value is Created 41 3 Strategies for Sustainable Effectiveness 43 4 Developing a Strategy 71 Part Two: The Way Work is Organized 97 5 Board Governance 99 6 Structures for Sustainable Effectiveness 127 7 Sustainable Work Systems 155 Part Three: The Way People are Treated 175 8 Managing Performance 177 9 Reward Systems 201 10 Managing Talent 227 Part Four: The Way Behavior is Guided 251 11 Leading, Managing, and Following 253 12 Transforming to Sustainable Management 279 Notes 305 Acknowledgments 315 The Authors 317 Index 319

MANAGEMENT RESET "is not about convincing you that organizations need to be sustainably effective; it is a book about how organizations can be sustainably effective." —EXCERPT FROM THE INTRODUCTION In Management Reset, the acclaimed management experts and authors of the best-selling book Built to Change offer a next-step resource for any organization that wants to thrive in our difficult economic environment. While organizations must perform well financially, Edward E. Lawler III and Christopher G. Worley contend that companies also need to address their social and environmental impact to be viable in the long term. Management Reset shows how organizations can be sustainably effective by becoming agile and developing the ability to adjust their strategy, organization design, and leadership practices to support profitability, social justice, and environmental health. The book is filled with illustrative lessons from such leading organizations as Microsoft, Cisco, Netflix, DaVita, Starbucks, Nokia, and the United States Secret Service. The authors offer clear, easy to implement principles and practices for managers, leaders, and consultants who want to organize for sustainable performance effectiveness. By putting in place Lawler and Worley's innovative organization designs and management practices, forward-thinking organizations can remake themselves to better serve both their shareholders and society.