Preface.

1. The BPO Revolution.

2. Identifying and Selecting the BPO Opportunity.

3. Identifying and Managing the Costs of BPO.

4. Vendor Selection and Contracting.

5. Managing BPO-Related Change.

6. Infrastructure Considerations and Challenges.

7. Business Risks and Mitigation Strategies.

Index.

Full of valuable tips, techniques, illustrative real-world examples, exhibits, and best practices, this handy and concise paperback will help you stay up to date on the newest thinking, strategies, developments, and technologies in strategic project management.

"The international banking industry is taking advantage of business process outsourcing (BPO) in many of its processes and finding great success. This book will help those who haven't yet explored BPO or who are only now getting started."
—Richard van Rensburg, Senior Vice President for Outsourcing, Bank of America

"This book should be part of the library of every executive or manager involved in making decisions in this area."
—Marty Abbott, Senior Vice President for Technology, eBay, Inc.

"Case histories reinforce the expert 'how-to' advice, and useful chapter bibliographies provide access to additional source material."
—Dr. David Zomick, BPO consultant, Former chief scientist of Honeywell International

"I wish I had this book years ago. BPO will absolutely change the way you think about your business."
—Carl Gentile, Chief Information Officer, TXI, Inc.

"BPO is the single most important business innovation over the next five years. If the race is won by the swiftest, you can't afford not to read this book and learn more about this global phenomenon."
—Brian A. Coates, Senior Vice President and Chief Financial Officer, Aluma Enteprises, Inc.