"This book is an immensely useful guide to the use of cultural intelligence at work. Cultural intelligence is the individual's capacity for successful work and social adaptation to new cultural settings, and indeed to any unfamiliar social environment. Part I details the various components of cultural intelligence. Part II provides realistic, practical, culture-sensitive stories from intercultural work settings. It describes how leading multicultural organizations deal with cultural diversity, how to create high performing international teams, how to improve job assignments to other cultures, how to deal with a diverse work force, and how to lead people in international organizations."—Harry C. Triandis, University of Illinois, at Urbana-Champaign

"One of tomorrow's certainties is that more and more people will need to understand the effects of culture on behavior and the impact of cultural differences. In CQ, the authors give us important frameworks and insights for developing an understanding of cultures other than our own. Throughout the book, interesting, intriguing, and stimulating examples are presented that focus on cultural differences in workplace interactions and the necessity for dealing with them effectively from the points of view of all stakeholders involved."—Richard Brislin, University of Hawaii