Although IT outsourcing is nothing new, it remains surprisingly challenging for professionals. This book assists the IT professional in several areas of the outsourcing process: establishing outsourcing relationships, maintaining and managing the relationship, and finally governing outsourcing projects successfully.

Introduction to the book: Collaboration in Outsourcing Company profiles Part 1: Governance Governance Models in Offshore IT Outsourcing Gábor Majdán Security, a Three-Dimensional Case Study Elena Iancu Mission Critical Outsourcing Suzanne Haanappel Collaboration of Enterprise Architects in Outsourcing Martin Janek A Decision Procedure for the Where and How to Outsource Wouter Steenbeek, Lidwien van de Wijngaert, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen Success and Failure in Offshore Development Projects Matthias Fabriek, Mischa van den Brand, Sjaak Brinkkemper, Frank Harmsen, Remco Helms Part 2: Communication and Knowledge Management Boosting Distributed Collaboration through Collaboration Tools Portfolio Optimization Hristo Stefanov Retaining Project Knowledge in an Outsourcing Context Antonios - Lavrentios Voutsinos Initial Knowledge Sharing in Outsourcing Aleksandar Chervenkov Optimal Team Composition in Distributed Software Development Roderick van Cann Part 3: Relationship Management and Quality Dealing with Trust in Outsourcing Relationships Martin Kirilov IT Service Quality in Outsourcing Relationships Jonathan Aarnouts Selection of Outsourcing Partners Martijn Roeling Conflict Resolution in Outsourcing Paul Noordveld Service Level Agreement in an outsourcing world Sander van Meggelen Part 4: Software Development Quality in Distributed Software Product Development Tomas Salfischberger Distributed Scrum Process Guide Koen Bos Project Coordination in Distributed Software Development Koen Huijsman Distributed Requirements Management in an Offshoring Context Suzanne Gietema