Contents: 1 Work, employment and human resource management: Case study applications 1 Tony Dundon and Adrian Wilkinson SECTION I PEOPLE RESOURCING 2 Fishing for diversity in legal talent pools: Recruiting early talent at Pinsent Masons 7 Dora Scholarios and Scott A. Hurrell 3 Rethinking the selection process in Saltire Brokers 14 Scott A. Hurrell, Giuliana Mazzoni and Dora Scholarios 4 Defending wellbeing at work: A case study on autism 20 Alan Roe and Alexandra Athelstan-Price 5 Flexibility in recession and recovery 25 Stewart Johnstone and Stephen Procter SECTION II HR STRATEGY, REWARDS AND PERFORMANCE 6 Determinants of human resource management strategy in a franchise 32 Ashlea Kellner 7 Contribution based pay in local government 39 Mathew Johnson 8 A high performance work system in a multi-stakeholder context 45 Eva Knies, Peter Leisink and Paul Boselie 9 Performance management: Rewarding for performance at Sprooker Inc. 52 Ryan B. Gould and Wayne O’Donohue 10 Gender pay gaps at Southside University Hospital Trust 59 Carol Woodhams, Sheila Wild and Carol Atkinson 11 The campaign for a ‘real Living Wage’ 67 Peter Prowse, Tony Dobbins and Ray Fells SECTION III WORKPLACE RELATIONS AND VOICE 12 Employee voice and transnational regulation: Double-breasting at BritCo 76 Niall Cullinane, Tony Dundon, Jimmy Donaghey, Eugene Hickland and Tony Dobbins 13 Is Ryanair the Southwest Airlines of Europe? 80 Geraint Harvey and Peter Turnbull 14 Uber and the problem of regulatory arbitrage 90 Michael Walker 15 Public sector employee engagement initiatives and employee voice results 95 Russell Robinson 16 Resistance, mischief and misbehavior @ The Jad-Gin Co. (JGC) 100 Caroline Murphy, Lorraine Ryan and Tony Dundon 17 The divided workforce: Zero hours work at Sports Direct 105 Michelle O’Sullivan SECTION IV HUMAN RESOURCE DEVELOPMENT, DIVERSITY, SKILLS AND TRAINING 18 Learning from doing and telling at work 112 James Brooks, Irena Grugulis and Hugh Cook 19 For some or all? Debating the value of inclusive and exclusive approaches to talent management 118 Sharna Wiblen 20 What is competence? Theory, policy and practice 123 Jonathan Winterton and Travis Turnbow 21 Gender at Victoria Police: A long way travelled 129 Georgina Caillard and Julie Wolfram Cox 22 Workplace bullying at Neptune Plc 137 Ria Deakin and Helge Hoel 23 New forms of worker organising: Sex work in Argentina 142 Kate Hardy SECTION V CULTURE AND JOB QUALITY 24 System error, restart? Allegations of sex discrimination at Microsoft Corp. 148 Anthony Rafferty 25 Changing organisational hierarchies: KnowledgeLtd 156 Rory Donnelly 26 Worker wellbeing at Jacaranda House 161 Susan Ressia, Adrian Wilkinson and Paula K. Mowbray 27 What makes a good job for low-waged workers? 166 Chris Warhurst and Sally Wright 28 Organizing project-based work in the games industry: Two contrasting cases 172 Wike Been and Noëlle Payton 29 Human resource management and relationship marketing: How two organizations leveraged tattoos to build their brand 178 Andrew R. Timming SECTION VI LEADERSHIP AND CHANGE 30 Meaningless leadership 184 Leo McCann 31 Amazon: HRM and change in the house of neo-liberalism 191 Brian Harney and Tony Dundon 32 Leadership and change at Ford Motor Company 201 Dan H. Langerud and Peter J. Jordan 33 Implementing performance management in a public sector organisation in a developing country 207 Thuraya Farhana Haji Said SECTION VII INTERNATIONAL HRM 34 HR function at MNC subsidiary level: Mediating challenges and tensions 216 Jonathan Lavelle, Patrick Gunnigle and Sinead Monaghan 35 Implementing HRM within multinational corporations: Localisation or global standardisation? 222 Anastasia Kynighou 36 Global talent and mobility in a decentralised multinational enterprise 230 Anthony McDonnell, Stefan Jooss and Hugh Scullion 37 Strategy and people management in China – Haier as an example 239 Fang Lee Cooke 38 Emiratization: Benefits and challenges of strategic and radical change in the United Arab Emirates 245 Rachid Zeffane and Linzi Kemp 39 Survival and outsourcing in the South African clothing and textiles industry: The changing fortunes of ClothTran 254 Christine Bischoff and Geoffrey Wood 40 Cultural and logistical preparation of expatriates 261 William Despotovic SECTION VIII GLOBAL LABOUR RIGHTS 41 Labor practices in Apple’s supply chains in China 266 Jenny Chan 42 Framing workers’ rights internationally: The case of Volkswagen and transnational collective agreements 272 Stephen Mustchin, Miguel Martínez Lucio, Michael Whittall, Fernando Rocha and Volker Telljohann 43 Labour rights and global standards: What the Ali Enterprises fire tells us about social accountability and labour conditions in an international supply chain 277 Jean Jenkins Index 285

'This superb collection of research based cases illuminates cutting-edge and contemporary themes in work, employment and organisational studies within and beyond the bounds of organisations. In a context of unprecedented challenge and change to traditional employment relationships the cases provide an invaluable multi-perspective resource for educators and learners seeking to come to terms with emergent and established employment issues.' --Aoife McDermott, University of Cardiff, UK'This book, by two of the world's leading HR Professors, is a must read by HR professionals, students and academics because these case studies show the impact of HR in the world of work and employment. The individual chapters are written by distinguished senior HR academics to highlight the role that HR in the modern workplace.' --Sir Cary Cooper, CBE, University of Manchester, UK'This is a timely collection of critically-oriented and research-based cases, written by an impressive array of scholars from across the globe. Covering a plethora of themes and issues, locations, industry sectors and occupations, it provides an invaluable set of resources for teaching in human resources and employment relations subjects.' --Bill Harley, University of Melbourne, Australia