Workflow.- On Capturing Exceptions in Workflow Process Models.- Workflow Migration Supporting Virtual Enterprises.- Clinical Workflows — The Killer Application for Process-oriented Information Systems?.- Knowledge in BIS I.- Reinventing the Firm: Organisational Implications of Knowledge Management.- Integration and Mediation of Information Sources in an Open Market Environment.- Architectures for Querying Contents of Web Servers.- Knowledge in BIS II.- Empirical Research in Information Systems.- Integrating Intelligent Software Agents into Collaborative Environments to Support Organizational Learning.- Software Requirements on the Web.- BIS Architectures.- Global Object Identification in the Donají Multidatabase Environment.- A Light Middleware For Client-Cluster Solutions.- Supporting Users’ Interaction and Work Coordination in Collaborative Business Information Systems.- Intelligent Tools for BIS.- Intelligent Information Extraction.- E-Commerce.- Deploying the E-Commerce Application System in Wholesale Commerce.- Privacy and Profiling in Electronic Commerce.- Dynamic Web Systems Based on XML and Database Technologies.- E-Banking.- Virtual Communities in Banking: An Empirical Study.- Business to Customers E-Commerce Implications in Banking in the UK and Greece.- Development of E-Banking in Poland — Critical Analysis.- Process Approach.- Concurrent Approach to Systems Analysis, Modelling and Design.- Checking Correctness of Business Processes Specification in Action Logic.- Author Index.