Benchmarking is a powerful tool for improvement. It is one of the fastest-growing techniques for quality and performance improvement and attracts massive attention. Now, more than ever, there is a clear need for straightforward guidelines to help companies make the most of benchmarking. This book addresses that need.

The theory of benchmarking. Benchmarking - the concept. Benchmarking process in the company. The benchmarking study. The benchmarking process in the company - plan. The benchmarking process - search. The benchmarking process in the company - observe. The benchmarking process in the company - analyze. The benchmarking process in the company - adapt. The benchmarking process in the company - recycle. Benchmarking in a larger context. Benchmarking as part of strategy and improvement. Benchmarking code of conduct. Benchmarking case studies. Case - Statoil: Benchmarking the delivery process of casing for oil wells. Case - Glamox: Benchmarking of purchasing for special products. Benchmarking study documentation package. Benchmarking documentation package. Bibliography. Index.

As an introduction to benchmarking, both as a tool and process, this book is highly recommended. - The Benchmark; A good feature of the book is its stress on the human aspects... is laid out logically with each step in the benchmarking process clearly explained... it has many diagrams - Supply Management