This two-volume set constitutes the proceedings of the 19th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2020, held in Skukuza, South Africa, in April 2020.*The total of 80 full and 7 short papers presented in these volumes were carefully reviewed and selected from 191 submissions.

eGovernment.- Enterprise Architectures in E-Governments Studies: Why, What and How.- An e-Government Implementation Framework: a developing country case study.- Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana.- Toward employee-driven digital innovation in public organizations through the use of action design research.- A Systematic Review of Implementation Challenges in Public E-Procurement.- eHealth.- Barriers for user acceptance of mobile health applications for diabetic patients: Applying the UTAUT model.- Impact of socio-demographic factors on the acceptance of Information Communication and Technology (ICT) for diabetes self-care.- Categorization of Factors Influencing Community Health Workers from a Socio-Technical Systems Perspective.- Accuracy of Consumer Wearable Health Device Data: A Systematic Literature Review.- Gamification in Healthcare: Motivating South Africans to Exercise.- A Twitter Social Network Analysis Based on Graph and Network Theory: The South African Health Insurance Bill Case.- Security.- Cyber-harassment victimization among South African LGBTQIA+ youth.- Online identity theft on consumer purchase intention: A mediating role of online security and privacy concern.- On the Ethics of Using Publicly-Available Data.-Social Media.- Introducing the Media Use Behaviour Conceptual Framework.- The Town Square in your Pocket: Exploring Four Metaphors of Social Media.- How Can Critical Thinking be Used to Assess the Credibility of Online Information?.- An analysis of problematic media use and technology use addiction scales – what are they actually assessing?.- A Systematic Review On Fake News Themes Reported In Literature.- The Use of Critical Thinking to Identify Fake News: A Systematic Literature Review.- A Conceptual Model of the Challenges of Social Media Big Data for Citizen e-Participation: A Systematic Review.- Knowledge and Knowledge Management.- Knowledge transfer in science education: the case for usability-based knowledge visualisation guidelines.- A Knowledge Asset Management Implementation Framework for Information Systems Outsourcing Projects.- A Conceptual Knowledge Visualisation Framework for Transfer of Knowledge: an Organisational Context.- ICT and Gender Equality and Development.- Can Technology be leveraged for Bridging the Rural-Urban Divide?.- Exploring the socio-economic determinants of Internet Usage in Nigeria: a micro-spatial approach.- Enablers and barriers for mobile commerce and banking services among the elderly in developing countries: A systematic review.- A methodology for addressing the second-leveldigital divide.- Investigating Aid Effectiveness in Developing Countries: The Case of Nepal.- The Influence of Culture on Women’s IT Career Choices.- Exploring Digital Competence Requirements for Junior Financial Analysts in the UK Banking Industry.- Conceptualizations of E-recruitment: A Literature Review and Analysis.- Alumni reflections on gender equality in the ICT context.- Information Systems for Governance.- An Ordinance-Tweet Mining App to Disseminate Urban Policy Knowledge for Smart Governance.- A Multistakeholder-Centric Data Analytics Governance Framework for Medication Adherence and Improvement in Rural settings.- Experimental Application of Machine Learning on Financial Inclusion Data for Governance in Eswatini.-User Experience and Usability.- How quickly can we predict users’ ratings on aesthetic evaluations of websites? Employing machine learning on eye-tracking data.- Designing for Positive Emotional Responses in Users of Interactive Digital Technologies: A Systematic Literature Review.- A methodology to compare the usability of information systems.

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