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Handbook of Psychology Preface xi Irving B. Weiner Volume Preface xiii Neal W. Schmitt and Scott Highhouse Contributors xv I Conducting and Communicating Research in Industrial–Organizational Psychology 1 1 A Snapshot in Time: Industrial–Organizational Psychology Today 3 Scott Highhouse and Neal W. Schmitt 2 Inferential Meta-Themes in Organizational Science Research: Causal Inference, System Dynamics, and Computational Models 14 Richard P. DeShon 3 Communicating Research Findings 43 Nathan R. Kuncel and Jana Rigdon II Personnel Psychology 59 4 Job and Work Analysis 61 Paul R. Sackett, Philip T. Walmsley, and Roxanne M. Laczo 5 Job Performance 82 Stephan J. Motowidlo and Harrison J. Kell 6 Recruitment and Job Choice Research: Same as it ever was? 104 Todd C. Darnold and Sara L. Rynes 7 Personnel Selection and Employee Performance 143 Jose M. Cortina and Joseph N. Luchman 8 Intelligence and the Workplace 184 Fritz Drasgow 9 Use and Importance of Personality Variables in Work Settings 211 Leaetta M. Hough and Jeff W. Johnson 10 Understanding and Facilitating Learning: Advancements in Training and Development 244 Kurt Kraiger and Satoris S. Culbertson 11 Absence, Lateness, Turnover, and Retirement: Narrow and Broad Understandings of Withdrawal and Behavioral Engagement 262 David A. Harrison and Daniel A. Newman 12 Theoretical Approaches to the Study of Job Transitions 292 Daniel C. Feldman and Thomas W. H. Ng III Organizational Psychology 309 13 Motivation 311 Aaron M. Schmidt, James W. Beck, and Jennifer Z. Gillespie 14 Job Attitudes: Cognition and Affect 341 Reeshad S. Dalal 15 Leadership Models, Methods, and Applications: Progress and Remaining Blind Spots 367 Bruce J. Avolio, John J. Sosik, and Yair Berson 16 Organization Change and Development: In Practice and in Theory 390 John R. Austin and Jean M. Bartunek 17 Work Groups and Teams in Organizations 412 Steve W. J. Kozlowski and Bradford S. Bell 18 Customer Service Behavior 470 Ann Marie Ryan and Robert E. Ployhart 19 Judgment and Decision Making 493 Terry Connolly, Lisa Ordóñez, and Steven Barker IV The Work Environment 523 20 Work Design 525 Frederick P. Morgeson, Adela S. Garza, and Michael A. Campion 21 Stress in Organizations 560 Sabine Sonnentag and Michael Frese 22 Career Dynamics 593 Jeffrey H. Greenhaus and Gerard A. Callanan 23 Healthy Workplaces 615 Steve M. Jex, Naomi Swanson, and Paula Grubb 24 Organizational Culture and Climate 643 Cheri Ostroff, Angelo J. Kinicki, and Rabiah S. Muhammad 25 Diversity in Organizations 677 Michelle R. Hebl and Derek R. Avery 26 The Work–Family Role Interface: A Synthesis of the Research from Industrial and Organizational Psychology 698 Tammy D. Allen Author Index 719 Subject Index 763

Part One Conducting and Communicating Research in Industrial-Organizational Psychology Chapter 1 A Snapshot in Time: Industrial-Organizational Psychology Today Scott Highhouse and Neal Schmitt Chapter 2 Inferential Meta-Themes in Organizational Science Research: Causal Inference, System Dynamics, and Computational Models Richard P. DeShon Chapter 3 Communicating Research Findings Nathan R. Kuncel and Jana Rigdon Part Two Personnel Psychology Chapter 4 Job and Work Analysis Paul R. Sackett, Philip T. Walmsley, and Roxanne M. Laczo Chapter 5 Job Performance Stephan J. Motowidlo and Harrison J. Kell Chapter 6 Recruitment and Job Choice Research: Same as It Ever Was? Todd C. Darnold and Sara L. Rynes Chapter 7 Personnel Selection and Employee Performance Jose M. Cortina and Joseph N. Luchman Chapter 8 Intelligence and the Workplace Fritz Drasgow Chapter 9 Use and Importance of Personality Variables  In Work Settings Leaetta M. Hough and Jeff W. Johnson Chapter 10 Understanding and Facilitating Learning: Advancements in Training and Development Kurt Kraiger and Satoris S. Culbertson Chapter 11 Absence, Lateness, Turnover and Retirement: Narrow and Broad Understandings of Withdrawal Behavior and Behavioral Engagement David A. Harrison and Daniel A. Newman Chapter 12 Theoretical Approaches to the Study of Job Transitions Daniel C. Feldman and Thomas W.H. Ng Part Three Organizational Psychology Chapter 13 Motivation Aaron M. Schmidt, James W. Beck, and Jennifer Z. Gillespie Chapter 14 Job Attitudes: Cognition and Affect Reeshad S. Dalal Chapter 15 Leadership Models, Methods and Applications:  Progress and Remaining Blind Spots Bruce J. Avolio, John J. Sosik, and Yair Berson Chapter 16 Organization Change and Development: In Practice and in Theory John R. Austin and Jean M. Bartunek Chapter 17 Work Groups and Teams in Organizations Steve W. J. Kozlowski and Bradford S. Bell Chapter 18 Customer Service Behavior Ann Marie Ryan and Robert E. Ployhart Chapter 19 Judgment and Decision Making Terry Connolly, Lisa Ordóñez, and Steven Barker Part Four The Work Environment Chapter 20 Work Design Frederick P. Morgeson, Adela S. Garza, and Michael A. Campion Chapter 21 Stress in Organizations Sabine Sonnentag and Michael Frese Chapter 22 Career Dynamics Jeffrey H. Greenhaus Chapter 23 Healthy Workplaces Steve M. Jex, Naomi Swanson, and Paula Grubb Chapter 24 Organizational Culture and Climate Cheri Ostroff, Angelo J. Kinicki, and Rabiah S. Muhammad Chapter 25 Diversity in Organizations Michelle R. Hebl and Derek R. Avery Chapter 26 The Work-Family Role Interface: A Synthesis of the Research from Industrial and Organizational Psychology Tammy D. Allen