In H2H Marketing the authors focus on redefining the role of marketing by reorienting the mindset of decision-makers and integrating the concepts of Design Thinking, Service-Dominant Logic and Digitalization.

1. The Current State of Marketing.- 2. The New Paradigm: H2H Marketing.- 3. H2H Mindset: The Basis.- 4. H2H Management: Putting Trust and Brand in Focus.- 5. Rethinking Operative Marketing: The H2H Process.- 6. Finding Meaning in a Troubled World.

H2H Marketing is packed with inspiring new concepts to help leaders in diverse industries and organizations make the shift from conventional marketing to a more human-oriented way of doing business by applying the mindset, concept and process outlined within. H2H Marketing shows you how to realign your thinking, your people and your organization to create value propositions for all relevant stakeholders. Here you will learn about the newest marketing thinking and best applications. Philip Kotler and Waldemar Pfoertsch have now followed up on their visionary book “B2B Brand Management.” H2H Marketing takes the groundbreaking B2B marketing and branding principles from their previous work and combines them with fresh ideas and concepts. Philip Kotler’s “Marketing 4.0” and the “Mensch Marketing” approach put forward by Waldemar Pfoertsch and Uwe Sponholz have helped to shape this modern way of thinking about and doing marketing. H2H Marketing offers a smart, systematicplan to help any organization move away from conventional marketing and create value propositions for all relevant stakeholders. You don’t have to be an entrepreneur or techie to take advantage of their insights; you only have to be willing to challenge the assumptions of your industry, ask fresh questions, apply deep thinking and embrace your own humanness. 

“A compelling and comprehensive message about how marketing can serve the society and not just the consumer. The human centric perspective in H2H Marketing enlarges and enables the company to serve the customer more holistically as a human who is also an employee, a supplier, an investor and a citizen.” (Jagdish N. Sheth is the Charles H. Kellstadt Professor of Marketing at the Goizueta Business School, Emory University, Atlanta, GA, USA)“Perhaps too often forgotten, people are always at the core of all aspects of marketing.  H2H Marketing builds on that rich insight to offer a creative and long overdue reexamination of marketing. Thought-provoking and inspiring, its focus on human-to-human interactions will change how marketers can and should approach their craft.” (Kevin Lane Keller, E.B. Osborn Professor of Marketing Tuck School of Business, Dartmouth College, Hanover, NH, USA) “Sui generis, marketing has always been focussing on the customers. However, corporations often focus predominantly on their product portfolio and try to maximize sales instead of concentrating on customers’ needs and wants and their problems by offering innovative and value-adding solutions. Today’s customers’ needs and wants – in particular when it comes to Gen Y and Z – often transcend traditional functional and emotional benefits as they call for more encompassing stakeholder value management-oriented companies which are acting responsible with respect to the environment and society as well as the world as a whole. In this innovative book, the authors demonstrate how enterprises can live up to this kind of human-to-human marketing approach.” (Marc Oliver Opresnik, Professor of Marketing, Technische Hochschule Lübeck, Germany) “There is nothing more exciting than the evolution and creation of our planet´s biosphere. Humans are one result of this deep time process. And as it seems - we could be the big disrupter. Therefore, we all should welcome smart wake-up calls in our specific professional and personal lives. This book is a great offering to dedicated Marketing Experts and Branding Brains to understand the deeper meaning of purpose creation. It also offers you a bright spectrum of tools to do our transmission work in the human fabric.” (Achim Kuehn, Head of Group Marketing and Corporate Communications Herrenknecht AG, Schwanau, Germany) “H2HMarketing is a paradigm change in marketing. The book helps to see marketing as what it essentially always has been: a human-to-human interaction. Incorporating the ground principles of value co-creating, this book provides the much-needed actionable marketing tools for a new customer-centric era.” (Patrick Planing, Professor of Business Psychology, Stuttgart Technology University, Stuttgart, Germany) “We live in a world where people are flooded with thousands of advertising messages every day. H2H Marketing thinks ahead and focuses on the valuable interaction between humans instead of unethical business approaches to message potential customers whatever the cost. What I find most exciting about the book is how the authors break down the walls between the core elements and innovative approaches of marketing to create a holistic and balanced picture of the future of marketing without losing its roots. The scientific foundation of the articles in conjunction with clearly stated instructions for a practical implementation of the contents makes this book a required reading for marketing professionals.” (Christian Koch, MS, Marketing Manager,  Müller - Die lila Logistik AG) “In the end it comes back to where it all should start - finally a human-centric approach of marketing. This book reveals impressively how design thinking, the service dominant logic and digitalization serve as building blocks of H2H Marketing. Rethinking existing marketing strategies with the eyes of this new paradigm will lead to striking insights. Everybody who was waiting for the next leap in marketing will be inspired by this book.” (Adam-Alexander Manowicz, Professor Business and Mathematics Bielefeld University for Applied Science, Bielefeld,  Germany) “Herzlichen Glückwunsch, lieber Waldemar! Das sieht ja toll aus.” (Prof. Dr. Thomas Cleff, HS PF Pforzheim University, Dean of the Business School, Pforzheim, Germany)

Written by change-leaders of marketing thought Brings forward a human-centric approach to marketing strategy Identifies the benefits and opportunities from design thinking, service-dominant logic and digital transformation

GPSR Compliance The European Union's (EU) General Product Safety Regulation (GPSR) is a set of rules that requires consumer products to be safe and our obligations to ensure this. If you have any concerns about our products you can contact us on ProductSafety@springernature.com. In case Publisher is established outside the EU, the EU authorized representative is: Springer Nature Customer Service Center GmbH Europaplatz 3 69115 Heidelberg, Germany ProductSafety@springernature.com