ADMINISTRATIVE MEDICAL ASSISTING, Ninth Edition, is a practical, comprehensive resource focused on front-office medical assisting skills and office management. The Ninth Edition of this proven guide features reorganized and streamlined content to make the material more accessible for readers and better emphasize key concepts and learning objectives. Expanded Key Terms help readers master essential professional terminology, while a new “Heart of the Health Care Professional” feature highlights the importance of customer service and communication skills. The text has also been updated to align with current accreditation and certification standards, and new content on health care reform and electronic health records is integrated within the chapters. IMPORTANT NOTICE: MEDIA CONTENT REFERENCED WITHIN THE PRODUCT DESCRIPTION OR THE PRODUCT TEXT MAY NOT BE AVAILABLE IN THE EBOOK VERSION.