This book provides a detailed description of how to apply Lean Six
Sigma in the health care industry, with a special emphasis on process
improvement and operations management in hospitals. The book begins
with a description of the Enterprise Performance Excellence (EPE)
improvement methodology developed by the author that links several
methodologies including systems thinking, theory of constraints, Lean
and Six Sigma to provide an enterprise-wide prioritization and
value-chain view of health care. The EPE methodology helps to improve
flow at the macro or value-chain level, and then identifies Lean Six
Sigma detailed improvements that can further improve processes within
the value-chain. The book also provides real-world health care
applications of the EPE and Lean Six Sigma methodologies that showed
significant results on throughput, capacity, operational and financial
performance. The Enterprise Performance Excellence methodology is
described, and also the Six Sigma DMAIC
(Define-Measure-Analyze-Improve-Control) problem solving approach
which is used to solve problems for health care processes as they are
applied to real world cases. The case studies include a wide variety
of processes and problems including: emergency department throughput
improvement; operating room turnaround; operating room organization;
CT imaging diagnostic test reduction in an emergency department; linen
process improvement; implementing sepsis protocols in an emergency
department; critical success factors of an enterprise performance
excellence program.
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Produktdetaljer
ISBN
9781447155836
Publisert
2018
Utgiver
Vendor
Springer
Språk
Product language
Engelsk
Format
Product format
Digital bok
Forfatter