Social Security Administration Electronic Service Provision examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on how the SSA can best deliver services to its constituencies in the future. The assessment by the Committee on the Social Security Administration's E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates.Table of ContentsFront MatterSummary1 Background and Current Context2 Lessons from Electronic Services in Financial Institutions3 The Social Security Administration's Information Technology - Present and Future4 Toward Organizational Transformation for Electronic Service DeliveryAppendix A Committee and Staff BiographiesAppendix B Panelists and Briefers at Open Committee MeetingsAppendix C Social Security Administration Major Office MissionsAppendix D Overview of Selected Legislation Pertaining to E-GovernmentAppendix E A Short History of E-Government
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1 Front Matter; 2 Summary; 3 1 Background and Current Context; 4 2 Lessons from Electronic Services in Financial Institutions; 5 3 The Social Security Administration's Information Technology - Present and Future; 6 4 Toward Organizational Transformation for Electronic Service Delivery; 7 Appendix A Committee and Staff Biographies; 8 Appendix B Panelists and Briefers at Open Committee Meetings; 9 Appendix C Social Security Administration Major Office Missions; 10 Appendix D Overview of Selected Legislation Pertaining to E-Government; 11 Appendix E A Short History of E-Government
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Produktdetaljer
ISBN
9780309103930
Publisert
2007-10-06
Utgiver
Vendor
National Academies Press
Høyde
229 mm
Bredde
152 mm
Aldersnivå
P, 06
Språk
Product language
Engelsk
Format
Product format
Heftet
Antall sider
174