Quasi-markets and managerial steering techniques have spread in the provision of welfare state services and are now a salient feature. The fact that the labor force in welfare organizations is made up of `professionals’ implies that the introduction of new modes of welfare governance often results in organizational conflicts.

Contents: Introduction Emmanuele Pavolini and Tanja Klenk PART I: THE MARKETIZATION AND MANAGERIALIZATION OF WELFARE GOVERNANCE 1. Marketization and Managerialization of Health Care Policies in Europe in a Comparative Perspective Emmanuele Pavolini 2. Marketization and Managerialization of Long-term Care Policies in a Comparative Perspective Hildegard Theobald 3. Marketization and Managerialization of Higher Education Policies in a Comparative Perspective Roberto Moscati, Alberto Stanchi, Matteo Turri, Massimiliano Vaira, and Emmanuele Pavolini 4. Marketization and Managerialization of Education Policies in a Comparative Perspective Emmanuele Pavolini 5. Marketization and Managerialization of Active Labour Market Policies in a Comparative Perspective Bastian Jantz and Tanja Klenk PART II: NEW GOVERNANCE AND PROFESSIONALISM - REFORMING HUMAN RESOURCE MANAGEMENT 6. New Governance and Professionalism Mirko Noordegraaf 7. ‘Soft Governance’ and the Knowledge-power Bonds in Professionalism: Case Studies from the Healthcare Sector in Germany Ellen Kuhlmann and Viola Burau 8. De-Professionalization through Managerialization in Labour Market Policy: Lessons from the Danish experience Henning Jørgensen, Kelvin Baadsgaard, and Iben Nørup 9. ‘New Public Management’ as De-Professionalization – Conceptual Reflections with Some Applications to School Teachers Uwe Schimank 10. Reforming School Leadership: From Primus Inter Pares to Managers? Thorsten Peetz 11. Higher Education Professionals Facing Managerialism: A Quantitative International Comparison Michele Rostan, Flavio A. Ceravolo, and Massimiliano Vaira 12. Interactions of Governance and Professionalism in Higher Education: A Qualitative Longitudinal Study in the Netherlands, Sweden and the United Kingdom Christine Teelken and Marian Thunnissen Conclusions Tanja Klenk and Emmanuele Pavolini Index

‘This volume brings together cutting-edge scholarship on an under-researched and topical issue. Quasi-marketization and managerialization of welfare organizations are found to constitute common reform trends in many European countries and across social policy domains, following similar timings albeit with different intensities. The analysis, carried out at the meso and micro levels, reveals that ex-post control by states has been strengthened, managers are becoming relevant or even central actors, while professionals in public welfare institutions are seeing their role and autonomy challenged.’