Part I. Setting the Stage: Access to Justice 2.0: 1. At the very outset; 2. Access to justice 2.0: breaking it into pieces; Part II. Procedural Law: The Traditional Pillar of Access to Justice 2.0: 3. A brief outline of the developments at the pan-EU level; 4. Prime examples; 5. Compensatory collective redress: the next step?; 6. Where to go from here?; Part III. Substantive Law: Complementing Access to Justice 2.0: 7. Widening the scope of the value-oriented justice discussion; 8. Substantive consumer law-making in the course of time; 9. Recent trends and developments; 10. The common European sales law; 11. Summarising comments on the defragmentation of substantive consumer laws in the context of the CRD and the CESL; Part IV. Consumer Access to Justice 2.0: A Multidimensional Framework: 12. From the current state of consumer law to consumer access to justice 2.0; 13. The justice debate and consumer legislation; 14. (Responses to) counter-arguments to third-party intervention; 15. Consumer empowerment; 16. Lessons to be drawn.