Chapter 1: Pragmatic Markers at Work in New Zealand.- Chapter 2: Narrative and informational dimensions of AAC discourse in the workplace.- Chapter 3: Spelling as a last resort: The use of spelling in workplace interaction by speakers with a speech impairment.- Chapter 4: “I love red hair. My wife has strawberry”: Discursive strategies and social identity in the workplace.- Chapter 5: Profiling Agents and Callers: A dual comparison across speaker roles and British vs. American English.- Chapter 6: A corpus assisted investigation of non-understanding in outsourced call center discourse<.- Chapter 7: Dealing with Angry Western Customers in Asian Call Centres: A Cultural Divide?.- Chapter 8: Identifying linguistic features of medical interactions: A register analysis.- Chapter 9: Examining the discourse of mental illness in a corpus of online advice-seeking messages.- Chapter 10: Identifying adherence behaviors through the study of patient talk in English and Spanish.- Chapter 11:Creating and exploring spoken corpora of health communication for second-language training purposes.  

This book offers original corpus research in a range of workplace contexts including office-based settings, call center interactions and healthcare communication. Chapters in this edited volume bring together leading scholars in the field of corpus analysis in workplace discourse and include data from multiple corpora. Employing a range of qualitative and quantitative analytic approaches including Conversation Analysis, Linguistic Profiling and Register Analysis, the book introduces unique specialized corpus data in the areas of Augmentative and Alternative Communication, nursing, and cross-cultural communication, among others.
Lucy Pickering is Associate Professor in Applied Linguistics & TESOL and Director of the Applied Linguistics Laboratory in Texas A&M University–Commerce, USA.  Her research interests focus on discourse analysis, prosody, SLA and corpus research.
Eric Friginal is an Associate Professor of AppliedLinguistics and Director of International Programs at Georgia State University, College of Arts and Sciences, USA. His recent book, Corpus-Based Sociolinguistics: A Guide for Students (2014) is co-authored with his doctoral student Jack A. Hardy.
Shelley Staples is Assistant Professor of English Applied Linguistics/SLAT at University of Arizona, USA. Her research focuses on corpus analyses of specialized spoken and written registers, particularly for applications to health care communication. She recently published The Discourse of Nurse-Patient Interactions (2015). 

“Talking at Work is an amazing collection of eleven chapters addressing various aspects of workplace interactions ranging from the pragmatics of interacting with colleagues, to angry call center interactions to interactions with health care providers. Talking at Work also explores less commonly addressed aspects of workplace communications including the discourse of AAC (Augmentative or Alternative Communication) devices and strategies. In addition to the range of topics covered, it also showcases a variety of analyses. Altogether, Talking at Work provides rich linguistic descriptions of a variety of workplace interactions.” (Randi Reppen, Professor, Northern Arizona State University, USA)

“While the general workplace types will be familiar to readers, many of the specific contexts are likely to be new – such as office interactions that depend on augmentative and alternative communication devices and healthcare interactions that consist of teenagers andmedical providers on an advice website. The language foci and analytical methodologies, too, are diverse. More typical quantitative techniques from corpus linguistics and more qualitative approaches such as conversation analysis co-exist comfortably in the book, and language is investigated at all levels - words, grammar, pragmatic markers, speech acts, and more. Readers interested in workplaces will find new perspectives on workplace discourse. Corpus linguists—even those not focused on workplaces—will be interested to learn about the expansion of corpora and corpus techniques in recent years.” (Susan Conrad, Professor, Portland State University, USA)

"Talking at Work is an amazing collection of eleven chapters addressing various aspects of workplace interactions ranging from the pragmatics of interacting with colleagues, to angry call center interactions to interactions with health care providers. Talking at Work also explores less commonly addressed aspects of workplace communications including the discourse of AAC (Augmentative or Alternative Communication) devices and strategies. In addition to the range of topics covered, it also showcases a variety of analyses. Altogether, Talking at Work provides rich linguistic descriptions of a variety of workplace interactions." (Randi Reppen, Professor, Northern Arizona State University, USA) "While the general workplace types will be familiar to readers, many of the specific contexts are likely to be new - such as office interactions that depend on augmentative and alternative communication devices and healthcare interactions that consist of teenagers and medical providers on an advice website. The language foci and analytical methodologies, too, are diverse. More typical quantitative techniques from corpus linguistics and more qualitative approaches such as conversation analysis co-exist comfortably in the book, and language is investigated at all levels - words, grammar, pragmatic markers, speech acts, and more. Readers interested in workplaces will find new perspectives on workplace discourse. Corpus linguists-even those not focused on workplaces-will be interested to learn about the expansion of corpora and corpus techniques in recent years." (Susan Conrad, Professor, Portland State University, USA)

Demonstrated the breadth of the range of qualitative and quantitative methods that fall under corpus-based approaches to linguistic analysis Takes a multidisciplinary approach, combining two distinct fields in applied linguistics – discourse analysis and corpus linguistics Offers a unique perspective on workplace discourses by taking a corpus-based approach and analysing authentic workplace discourse