E-government and Public Sector Process Rebuilding: Dilettantes,
Wheelbarrows, and Diamonds provides an input to rebuild and improve
the processes in which the public sector perform activities and
interact with the citizens, companies, and the formal elected
decision-makers. Through eleven chapters, the book emphasizes
information systems (IS) as the vehicle for redirecting the public
sector towards its key customers. The book stresses serious capability
challenges inhibiting the digital transformation using activity and
customer centric applications. The dilettantes in the public sector
are in need of upgrading, rethinking, and refocusing their use of IS.
There is a need to revisit the extensive use of digital wheelbarrows
to transmit data, and complement the transactional focus with
IT-enabled analysis of the activities. There is also a need to
recognize that IS are not just flashy and shining diamonds to be shown
off on special occasions. IS are, as most diamonds, manufactured
products, part of the activities and intended for replacement whenever
the diamonds are no longer suitable for serving their purpose -
diamonds do not last forever.
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Dilettantes, Wheel Barrows, and Diamonds
Produktdetaljer
ISBN
9781402079955
Publisert
2020
Utgiver
Vendor
Springer
Språk
Product language
Engelsk
Format
Product format
Digital bok
Forfatter