Introduction: Mind the Gap—Why Reputational Risk MattersChapter 1: A Reputational Risk FrameworkChapter 2: A Reputational Risk FrameworkChapter 3: Effective Crisis Management Part 1: Getting Ahead of a CrisisChapter 4: Effective Crisis Management Part 2: Defining Roles And ResponsibilitiesChapter 5: Effective Crisis Management Part 3: From Chaos to Managed ProcessChapter 6: Crisis CommunicationsChapter 7: Redefining Issues ManagementChapter 8: The Role of Leadership In CrisisChapter 9: Frameworks and Models to Manage Reputational Risk

British Association for American Studies Book Prize Winner, 2016–17Americans pay famously close attention to “the market,” obsessively watching trends, patterns, and swings and looking for clues in every fluctuation. In Reading the Market, Peter Knight explores the Gilded Age origins and development of this peculiar interest. He tracks the historic shift in market operations from local to national while examining how present-day ideas about the nature of markets are tied to past genres of financial representation.Drawing on the late nineteenth-century explosion of art, literature, and media, which sought to dramatize the workings of the stock market for a wide audience, Knight shows how ordinary Americans became both emotionally and financially invested in the market. He analyzes popular investment manuals, brokers’ newsletters, newspaper columns, magazine articles, illustrations, and cartoons. He also introduces readers to fiction featuring financial tricksters, which was characterized by themes of personal trust and insider information. The book reveals how the popular culture of the period shaped the very idea of the market as a self-regulating mechanism by making the impersonal abstractions of high finance personal and concrete.From the rise of ticker-tape technology to the development of conspiracy theories, Reading the Market argues that commentary on the Stock Exchange between 1870 and 1915 changed how Americans understood finance—and explains what our pervasive interest in Wall Street says about us now."Offers a vivid picture and unique insight and perspective on the significance of the emerging new financial genre and the impact that it was having and would continue to have on the extraordinary American emotional and financial interest in Wall Street and the stock markets. Highly recommended."—Choice"This intriguing book illuminates much about markets and, particularly, about the 'culture of the market' as financial capitalism began its will to power in America."—Civil War Book Review"Reading the Market offers many evidentiary and analytical gems . . . A provocative and well-written study, this book also adds new dimension to our understanding of the literatures and popular culture of American finance. Knight’s model literary analysis should provide ample material for students of American studies and cultural history, and could easily be incorporated into advanced undergraduate and graduate-level coursework."—H-Net Reviews"Knight’s contribution in Reading the Market to the discussion of America’s financial past is powerful and persuasive. His larger work of personalizing its academic genealogy will have a lasting effect on the future scholarly reading of the market’s past."—Journal of the Gilded Age and Progressive Era"Excellently researched and intricately orchestrated. Reading the Market offers a fresh and original contribution to the history of capitalism, and also to Gilded Age history generally."—American Historical Review"Curating a rich assemblage of commercial, political, historical, and literary materials, Knight offers a welcome interdisciplinary study that contributes to the social studies of finance, the new history of capitalism, financial print culture, and visual studies in the Gilded Age and Progressive Era."—Business History Review

Offers a vivid picture and unique insight and perspective on the significance of the emerging new financial genre and the impact that it was having and would continue to have on the extraordinary American emotional and financial interest in Wall Street and the stock markets. Highly recommended.—Choice

Compelling, subtle, and deft, Reading the Market is at its best when it applies careful literary analysis to new financial genres. An essential contribution to the cultural history of capitalism, the social studies of finance, and Gilded Age and Progressive Era historiography.—Jonathan Levy, University of Chicago, author of Freaks of Fortune: The Emerging World of Capitalism and Risk in America