If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to explore what service design is and could be.

Contents: Preface ix Prologue: defining material Part 1: Introduction: something made the object of study Chapter 1: The move away from matter in art and design Simon Clatworthy Chapter 2: The core of design is in the making Simon Clatworthy Chapter 3: Representations in service design Johan Blomkvist Chapter 4: Service as material Stefan Holmlid Chapter 5: Cultural bodies empowered to perform services: a critical perspective Yoko Akama and Cameron Tonkinwise Part 2: The constituents of which something is composed Chapter 1: Introduction to a library of materials Chapter 2: Social structures Josina Vink and Kaisa Koskela-Huotari Chapter 3: Touch-points as a material Simon Clatworthy Chapter 4: Thinking: an underexplored service design material Rike Neuhoff, Luca Simeone, and Lea Holst Laursen Chapter 5: Culture as a material Claire Dennington and Simon Clatworthy Interlude 1: Materiality in design from a practitioner perspective: interview with Markus Edgar Hormeß, Adam Lawrence and Marc Stickdorn (26 April 2022) Chapter 6: Time, timing, time-ing Stefan Holmlid Chapter 7: Organisations as material Olivia T. Harre and Lene Nielsen Chapter 8: Conversations as a service design material Jonathan Romm Chapter 9: Ritual: meaningful material for service design Ted Matthews Chapter 10: Certainty and its artefacts Thea Snow and Stefan Holmlid Interlude 2: Expertise as material of service design: interview with Lavrans Løvlie (2 December 2021) Chapter 11: Collaborations Per Linde and Anna Seravalli Chapter 12: Behaviour as service design material Johan Blomkvist Chapter 13: Experience as a material Simon Clatworthy Chapter 14: Data matter: as data become matter, design matters Petter Falk Chapter 15: Clay: a tangible catalyst Matilda Legeby Interlude 3: Data as material of services Chapter 16: Human bodies Fernando Secomandi and Frederick van Amstel Chapter 17: Sound Ana Kuštrak Korper and Vanessa Rodrigues Chapter 18: The service offering as a material Simon Clatworthy Chapter 19: Policy, governance Stefan Holmlid Part 3: Qualities by which something may be categorised Chapter 1: Making sense of a material mix Chapter 2: Categorisation of materials as a way of understanding their characteristics Chapter 3: Addressing the material mix: service as hypermaterial Chapter 4: Layered materials and layered materiality Chapter 5: A move towards a framework for materials Part 4: A performer’s repertoire (the service designer’s material) Chapter 1: Aesthetics in service design Simon Clatworthy Chapter 2: Service phantasms Johan Blomkvist Chapter 3: Service and design as bricolage and rhizomes Stefan Holmlid Chapter 4: Returning to the foundational question Index

‘If design is about forming materials, then what are the materials of Service Design? Co-authored by academicians Johan Blomkvist, Simon Clatworthy, and Stefan Holmlid and published by Edward Elgar Publishing, “The Materials of Service Design” is a ground-breaking study that fully explores this question by establishing a discourse around the materials of service design, discussing materials as a means to study what service design is and could be.’