Jack and Bear are the best of friends. Jack loves Bear because he makes him feel brave. But one day Bear disappears and Jack suddenly feels all alone with a big Bear-shaped hole in his heart. Word soon gets around that Bear is missing and Jack starts to receive kind messages from strangers all over the world. Then the toy bears start to arrive. Though the bears start to heal Jack's sadness, none of them are Jack's bear. Perhaps there is something Jack can do with them to help the other people with bear-shaped holes. . .